FAQ
Do You Offer Financing?
Once you receive your invoice, and you go to checkout, you can apply for financing through our 3rd Party Partner, Klarna. Terms of financing are set through them, and offers will vary.
What Wood Species To You Offer?
We primarily build with Red Oak, Ash, Mahogany, Walnut, Maple, and Cherry. Other wood species are an option by special order.
What Is Your Lead Time For Completion?
This will vary throughout the year. I only accept 2 commissions/projects per month. So, in most cases, it tis typically 6-16 weeks. Feel free to ask at the time of your quote for a current estimate on lead time. Once we receive your deposit, you will be entered into the build cue, and your spot in line will be reserved. If you have a specific timeline in which you need your project completed, please let us know to see what we can do. In some limited cases, we do offer a rush order option, for an additional fee.
Didn't see your questions here. Contact us directly and we will be happy to answer your questions.
Click Here To Go To The Contact Page
Or, reach out by phone (call or text) at 720-394-6737, for a quick answer.
HOW DO I ORDER
Start with building your order on our site online, here, at www.TheSecondGrain.com - select your item from the collections and utilize the drop down menu's to select your table options. It is then best to follow up with us via text/phone at 720-394-6737 to confirm selections, price, options, etc, and the place your order. This removes any confusions or concern by ordering a $2000 table online without chatting with a real human!
Order over the phone by calling or texting: 720-394-6737
I NEED HELP DECIDING
We've got you covered! We are here to help you pick the right style, size, and customization options for you, your family, your space, and your budget. Give us a call at 720-394-6737, or send a text. We're passionate about connecting families around the table, so don't hesitate to reach out.
DO YOU HAVE A SHOWROOM WHERE I CAN SEE FINISH PRODUCTS AND SELECT STAIN?
We are not a retail furnitures store. For that reason, we do not have a showroom, on purpose. Since our clients come to use to get exactly what they want, we don't have a generic stocl of items from you to choose from and take home.
That said, you are more than welcome to set up a visit at the shop, and together we can go over the details of what you are looking for, look at wood samples, or whatever you would like to discuss. Most people already know we do everything custom, and really just want to come by to make sure we are a legit company, that does what we say we do. You are 100% welcome to ease that concern, by coming by, kicking some saw dust, and put your hands on whatever project is currently on the bench. 😉
WHAT SHOULD I KNOW ABOUT SECOND GRAIN, BEFORE ORDERING?
Second Grain is a "garage started", locally owned furniture company that loves connecting families around the table. Second Grain custom tables and furniture are hand-built by, on site, by a local craftsman at our shop in Denver, CO. We also offer a small collection of furniture that we source responsibly, from other makers, and hand-finish to your specifications, onsite.
You should also check out our cosmetic standard here.
TELL ME ABOUT YOUR LACQUER FINISH
Click Here To Learn More About Our Satin Lacquer Finish
HOW DOES SHIPPING WORK
CAN YOU HOLD OR STORE MY FURNITURE IF I'M NOT READY FOR IT
We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances.
What Payment Options Do I Have?
We have an assortment of payment options for you to choose from.
- Pay In Full Here On The Website.
- Pay A 50% Deposit + 50% Upon Completion Of Your Furniture (Not upon delivery, but upon notification of the completion of the furniture.) This payment can be made via internet invoice, or by appointment at our shop.
- Credit Or Debit Card
- Venmo (3% discount)
- Zelle (3% discount)
- Certified/Cashiers Check
- Klarna Financing (See Option At Website Checkout)
- Affirm Financing (See Option At Website Checkout)
How do I use the 0% Financing to purchase my furniture?
Answer: Once you get to the payment method at checkout, be sure to click on the option for Klarna or Affirm. You will be rerouted to their page to fill out some information to see if you qualify. If it all works out, Klarna or Affirm will go ahead and pay our company in full, and then you will be responsible for making minimum payments to them each month and paying off your furniture in full.
I have a really specific question about color, design, or size, how can I get in touch with you?
Answer: You can Call or Text us at 720-394-6737, or message us on our facebook, or email us at info@TheSecondGrain.com.
DO YOU HAVE A WARRANTY?
Yes, We call it Our Promise.
DO I HAVE TO PAY EXTRA TO HAVE MY FURNITURE STAINED?
All orders assume a staining and finishing with protective lacquer is part of the build. Some finishes require extra labor, or a more expensive product, and may incur an additional charge.
HOW DO I PROTECT MY FURNITURE AND KEEP IT LOOKING GREAT?
HOW LONG DOES IT TAKE TO RECEIVE MY FURNITURE AFTER I PLACE MY ORDER?
Our waiting list can range from 6 -16 weeks sometimes it takes a little longer and sometimes a little less. This of course does change a little bit depending on how many orders we already have in line, the time of year (our backlog is longest from September-January) as well as how many pieces you order. All lead times given are PURELY ESTIMATES, sometimes we can get your furniture to you faster, sometimes it takes longer... Our primary goal is to make sure you have a high quality product that you're going to love for years to come.
I HAVE ALREADY PAID FOR MY FURNITURE, BUT NO LONGER WANT OR NEED IT. CAN I HAVE A REFUND?
See Our Refund Policy Here.
I NEED MY ORDER IN 3 WEEKS FOR A HUGE PARTY, CAN I GET IT BY THEN?
Honestly, It just depends. We do offer rush orders for a fee. The fee depends on how soon you need the piece(s), they are usually between $250-$1,000. Sometimes there is just no way to rush orders. We e do try our best to get you what you the piece on time, but sometimes its just not possible.
Question: What if I get my table and don't like the colors?
Answer: Every piece we make is made to order. That means you choose the size, style and color. Keep in mind that every piece of wood is different! Every board will stain slightly differently. Every board has different grain patterns. Matching stain to an existing piece in your home, exactly, is nearly impossible. Please understand this before ordering with us. It is not something we have control over.
*** ALL SALES ARE FINAL, AND NON-REFUNDABLE***
***THIS INCLUDES DEPOSITS***
POLICIES ON WARRANTY, DELIVERY, PRODUCT VARIATION, & COMMUNICATION
-Our Warranty-
Our warranty covers all manufacturer defects in regards to products not functioning correctly. Example - Joints in the wood of the product are insecure or wobbly or wood is coming apart or breaking unnaturally.
What our warranty does not cover: anything that has occurred due to mishandling of furniture, such as damaging the finish, force to the wood causing it to break, or natural tendencies of wood when treated to extreme humidity, direct sunlight, & temperature changes (Twisting, bowing, warping). Wood is a natural product and we have no control over it moving over time, especially in different temperature and humidity.
-PRODUCT VARIATION-
-Distressing: The majority of the furniture we make by hand is ordered with distressing being one of the most important things a customer wants. We do this all by hand, meaning that no two points of distress will look the same. This is normal and to be celebrated, and there will not be any refunds given for the distressing not matching or for the level of distressing not being what was expected by the customer when the order was placed. We do not heavily distress anything unless it is asked for the customer. Please view our photos to get an idea how we distress our furniture before placing the order.
-Stain variation: All wood accepts stain differently. We unfortunately don't have ultimate control over how wood will accept the stain you choose. We do offer different types of wood for many of our products. We cannot guarantee that your product will look exactly like a product on our website or an example that you've shown us. That's part of the beauty of custom furniture though, as there will never be another item made just like yours. There will be no refunds given or rework done for the color of the product being slightly different than expected. With that being said, we strive to ALWAYS do our very best to match your expectations. For this reason, we stay in touch with you during the build process, for any detail requests you have for your order.
-COMMUNICATION-
-importance of notes: When you place your order here on the website, there is a place to leave special notes for us. If we've communicated via phone, text, facebook, or any other place about special/custom things regarding your furniture, these things MUST be included in the notes section. With the number of orders passing through our shop each month, we will not remember something that was said in passing on a phone call or in a text message. Please help us help you by doing this. We will also be in touch, via phone, to confirm your order and all the details. We will not, under any circumstance, begin work on your order, until we have spoken verbally with you, in person or on the phone.
If you don't want your table distressed or you want a special paint color, it MUST be included in the notes during checkout.
This saves us all from being frustrated by the product not being what we had thought (both on our end and on your end.)
Please note that we cannot rework your furniture because of this. If there are special details they MUST be placed in the notes section. We will not be held liable to ideas that were mentioned in passing and never written down.
-STAIN & PAINT COLORS-
This must be determined at the time the order is placed and if it is something different than our standard options, must be placed in the notes so we know exactly what to do.
IF YOU WANT TO MAKE CHANGES TO YOUR ORDER
If you want to make changes to your order, we must be notified of these changes within 48 after the order is placed. Otherwise there is a chance we have already begun on your items and it is a waste of material and labor to do something different. We will not grant requests made to an order after the 48 hour mark.
If you don't see an answer to your question, please contact us for a quick answer.