LOCAL PICKUP

Local pickup is available once your furniture is complete, and it's the only fulfillment option our website checkout supports directly — you can pay in full online and pick a pickup time once we notify you your order is ready.

DELIVERY OR SHIPPING — CONTACT US BEFORE ORDERING

If you can't pick up in person, we can arrange local delivery or long-distance freight shipping — but these are not selectable at checkout. Because cost depends on your exact distance from our shop and your order total, we quote delivery and freight shipping individually over the phone or by email. Please contact us before placing your order at 720-394-6737 or info@TheSecondGrain.com so we can confirm delivery availability and cost for your address first.

HOLDING & STORING YOUR FURNITURE

We will reach out to you before we start production on your custom furniture to confirm 1) the details of your order are correct and 2) you're ready to receive it. This is your opportunity to delay production if you're not ready. Once your furniture is finished and ready, we cannot hold or store it under any circumstances.

LOCAL DELIVERY (Within 350 Driving Miles of Denver, CO)

We deliver locally using our own truck for addresses within approximately 350 driving miles of our shop in Denver, CO:

• Curbside / Door Delivery, within 50 driving miles: Free on orders of $2,000 or more. A flat $199 fee applies on orders under $2,000.
• Inside Delivery, within 50 driving miles: Free on orders of $5,000 or more. Inside delivery includes placement on the ground floor only.
• Beyond 50 miles, up to 350 driving miles: Curbside delivery is available at $1.25 per mile for each mile beyond the first 50.

Items requiring wall/ceiling mounting (porch swings, bookshelves, dressers, etc.) are the customer's responsibility to secure; delivery does not include installation. It's your responsibility to ensure furniture can fit through your entryway and any tight corners — furniture cannot be refused upon delivery if it doesn't fit through an entryway.

Our website checkout can't calculate driving distance or apply these order-value thresholds automatically, so local delivery is never shown as a checkout option. Please contact us before ordering at 720-394-6737 or info@TheSecondGrain.com and we'll confirm your exact delivery cost based on your address and order total.

LONG-DISTANCE FREIGHT SHIPPING (Beyond 350 Driving Miles, All 48 Contiguous States)

For addresses farther than our local delivery range, we ship via third-party freight carrier. Shipping is not calculated or charged at checkout. As a general guide, plan on roughly an additional $100-250 for smaller items like chairs and benches, and $300-1,000 for tables and full dining sets — but please contact us for an exact quote before ordering. Most furniture ships within approximately 10-12 weeks of ordering (see our FAQ for current lead times). You'll be notified once your furniture leaves our shop; transit is typically 3-7 business days. Once your furniture reaches the shipping terminal nearest you, the freight company will contact you to schedule a delivery window (business hours only, and windows can span several hours). If you can't accept your shipment within a reasonable time, the freight company may charge storage fees.

Freight delivery is curbside: you're responsible for bringing the furniture inside, uncrating/unpacking it, and assembling it if needed. Our solid hardwood furniture is heavy — you will likely need help carrying it inside. If a table exceeds 10 feet in length, please be prepared to help the driver offload it.

Inspect your furniture thoroughly for damage before signing for it. If it arrives damaged, note the damage on the delivery slip before signing — we'll replace furniture damaged in transit at no cost to you by filing a claim with the shipping company, but only if damage was noted before signing. Once you sign, we can't take responsibility for damage found afterward.

Furniture cannot be refused upon delivery if it doesn't fit through an entryway — please confirm it will fit before ordering. Note: due to increased freight costs, orders shipped to New York City include an additional $150 surcharge, which is not reflected in your online total — we'll reach out directly once your order is processed.

Questions about delivery or shipping? Call or text 720-394-6737, or email info@TheSecondGrain.com.